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Frequently Asked Questions

Register as Buyandship member
What if I have not received a verification email after registering?
What if I forgot my password?
Where do I fill in the referral number during the registration?
Why can't I receive the phone verification code?
What if it shows my phone number is already being used during the registration?
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Overseas Shopping
Which shopping sites can accept Buy&Ship's overseas shipping address?
Is there any "Daigou (surrogate shopping)" service?
Is there any parcel restriction in terms of size and weight?
How do I fill in the "Receiver" Name at online shopping checkout?
How do I fill in the "Receiver" Address at online shopping checkout?
What should I do if I forgot to put my Buy&Ship member ID in the shipping information?
What if there is not enough space in the Receiver when I enter my name and the member ID?
Can I use the Corrected/Recommended Address generated by the shopping sites?
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Parcel Declaration
When should I declare my parcel?
How to declare my parcel on Buy&Ship?
How to declare my parcel If there is no tracking number?
I have not declared my parcel even after I have received the email notification regarding the declaration. Can my parcel still be sent out?
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Shipping Service
How do I track the shipping status of the parcel?
Does the overseas warehouse receive parcels during the weekends and local public holidays?
Will the warehouse refuse to ship any parcel?
How long does it take for the warehouse to "check in" a parcel?
My parcel status has been "Signed" or "Delivered", why hasn't it been checked in?
How long can the parcel be stored in the overseas warehouse?
When will my parcel be sent out from the overseas warehouse?
How to get the latest shipping status of my parcel after it is "checked in"?
Why have my parcel not yet been sent out after it is "checked in"?
Is there any notification when the parcel arrived at Hong Kong warehouse?
What if the registered weight and the actual weight are different?
How many days can the parcel be stored in the Hong Kong warehouse?
Is there any weight or size limitation on consolidation?
How do I arrange for delivery to me?
How do I create a shipment order?
How do I calculate the delivery fee?
How do I pay the delivery fee?
Can I combine parcels from different member accounts into a bulk shipment?
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Reward Programs
What can Buy&Ship credits do?
How do I get Buy&Ship credits?
What is the Friend Referral Program?
How to refer a friend?
What if the friend referral number is not shown on the page during the registration?
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Others
Are there any special prohibited items for shipping?
Can I ship goods which require storage in a particular temperature?
What if there are prohibited items in my shipment?
What if I found that there is a problem with my parcel when I received it?
Does Buy&Ship collect any import tax?
Will you change the packaging of the parcel?
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